Sync Savvy

Most partnerships start with a project — and grow into something longer-term. Here’s how I work, and what it costs.

Step 1: Implementation

Starting at $10,000

This is where we dig in. I’ll get to know your business and build out your Slack workspace properly — channels, permissions, and workflows set up the way your team actually works, whether it’s a fresh rollout or untangling a setup that’s grown messy over time.

If Salesforce is part of your stack, I bring deep Salesforce expertise too — connecting the two platforms so your team gets Salesforce insights right where they already work in Slack, from Salesforce Channels to custom notifications and workflow automation.

Every project starts with a short discovery phase so we agree on scope together before any work begins. If we uncover extra integrations or workflows you’d love along the way, I’ll quote those separately so there are never any surprises on your invoice.

Good for: New Slack rollouts, post-merger tidy-ups, small business setups, Salesforce + Slack integration

Typical projects run 4–6 weeks, depending on complexity.

Step 2: Ongoing Partnership

From $2,600/month — 3 hours per week

Once your systems are live, most clients want a steady hand keeping things running, evolving, and improving. That’s where the ongoing partnership comes in — at the level of support that suits your business.

	Starter	Growth
Hours included	3 hours/week (~13 hrs/month)	5 hours/week (~22 hrs/month)
Monthly fee	$2,600/month	$4,500/month
Best for	Steady, lighter-touch support	Active optimisation and ongoing build-out

Both tiers cover dedicated Slack support — and for clients running Salesforce too, that extends across both platforms. This includes fractional Salesforce admin support (keeping your org clean, your users productive, your data trustworthy), plus user adoption and training so your team actually gets value from the tools, not just access to them.

It’s billed monthly in advance, with a 12-month minimum, because real value comes from someone who actually knows your business — not someone starting from scratch every time.

Good for: Ongoing admin, user adoption, report building, low engagement, new staff onboarding, post-implementation support

Why this two-step approach works

Implementation gets your foundations right. The ongoing partnership is where the real return shows up — small improvements, fewer headaches, and a Slack (and Salesforce, where relevant) setup that keeps pace with your business instead of falling behind it.

Frequently Asked Questions

What if I need more than my included hours in a given week?
That’s no problem — there are a couple of ways to handle it. If I have capacity, we can pull forward from an upcoming week’s hours to cover it, agreed in writing first and at no extra cost since those hours are already part of your plan. Alternatively, if you’d prefer not to borrow from future weeks, I can take on extra hours at $200/hour, subject to my availability — also agreed in writing before the work starts. Either way, there’s never a surprise charge. And if you find you’re consistently needing more hours, that’s usually a sign it’s time to step up to the next tier.

What if I don’t use all included hours in a week?
The included hours are reserved capacity, dedicated to you and ready whenever you need them. Unused hours don’t carry over week to week — this keeps things predictable for both of us and means I can guarantee availability when you actually need support.

Why a 12-month minimum?
The best results come from someone who genuinely understands your business — not someone re-learning your setup every few months. A 12-month partnership gives us time to build real momentum: deeper improvements, better automation, and a Slack (and Salesforce, where relevant) environment that actually evolves with you.

Can I cancel early?
Yes — either of us can end the partnership with 30 days’ written notice. No lock-in beyond that.

Do I need the implementation project before I can start a partnership?
Not necessarily — if your Slack setup is already solid, we can start straight into an ongoing partnership. The project phase is for businesses that need things built or reconfigured first.